ZaNiheza is committed to protecting and respecting your data privacy and complying with data protection principles and provisions under applicable laws.
Scope of Terms
Collection of Information
We may collect Personal Information about you that you provide to us while using ZaNiheza Platform and information about how you use ZaNiheza Platform including when you open your user account (‘User Account’), visit ZaNiheza Platform or make reservations, rentals and/or bookings for any intended Services or using the Services. Providing your Information to ZaNiheza is always on a voluntary basis. However, we might not be able to provide you with certain services if you choose not to give us your information. For example, we cannot make reservations, rentals and/or bookings for you if we do not collect your name and contact details.
1) Visit ZaNiheza Platform, Making Reservations, Rentals, and/or Bookings for the Services or Using the Services:
- When you visit ZaNiheza Platform (even if you have not registered an User Account or logged in), make reservations, rentals, and/or bookings for any intended Services or use the Services, we may collect and process certain information (which may contain your Information or may contain non-personally identifiable information but linked to your Information) including but not limited to those set out below:
- (a) Copies of correspondence (whether by e-mail, instant or personal messaging or otherwise) between you and us, and between you and the Operators;
- (b) Information necessary to fulfill your reservations, rentals, and/or bookings with us and our Operators (including but not limited to travel document information, vehicle rental information, insurance information, age, and date of birth);
- (c) Details of your usage of ZaNiheza Platform (including traffic data, location data and length of user sessions);
- (d) Feedback on and responses to surveys conducted by ZaNiheza relating to the Services and newsletters which may be published, circulated or distributed by ZaNiheza;
- (e) Information automatically collected and stored in our server or the server of our third party services provider by using or accessing to ZaNiheza Platform (including the log-in name and password for your User Account, your computer Internet Protocol (IP) address, browser type, browser information, device information (including unique device identifier), pages visited, previous or subsequent sites visited).
Storage of Information
- When it is no longer necessary for us to process your information, we will either delete or anonymize the data or, if this is not possible (for example, because your information has been stored in backup archives), then we will securely store your information.
- We will try to anonymize or combine your data if we intend to use it for analytical purposes or trend analysis.
- Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. ZaNiheza does not give any representation, warranty or undertaking that the Personal Information you provide to us will be secure always, and to the extent ZaNiheza has fulfilled its obligations. Under no circumstances shall ZaNiheza be responsible for any losses, damages, costs and expenses which you may suffer or incur arising from unauthorized access to or use of your information.
- All payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using online encryption technology. You are responsible for keeping your chosen password confidential and not to share your password with any third party.
Usage of Information
- We process the Personal Information collected as far as necessary for performance of the contract with and providing services to you. Besides, we process the other Personal Information collected based on our legitimate interests, which are the further improvement of the services and for direct marketing purposes.
- For example, ZaNiheza will use Personal Information and other data collected through ZaNiheza Platform or when making purchases for the Services to create your User Account, to fulfil your reservations, rentals, and/or bookings for the experiences, to provide you with the experiences, to improve ZaNiheza Platform continually and to contact you about the experiences. This includes using your Information or such other data to achieve faster purchase requests, better customer support and to provide you with timely notice of new services and special offers.
- From time to time, we may also make use of your information to contact you for feedback on your use of ZaNiheza Platform, to assist us in improving ZaNiheza Platform, or to offer special promotions to you, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special promotions, you may simply opt-out from receiving them by replying to us through the hyperlink provided in these notices.
- We may also share aggregate or anonymous information with relevant third parties, including our advertisers. Such information does not contain any personal information and will not identify you personally. However, in some occasions, these third parties may possess information about you or obtain your information from other sources. When they combine such information with our aggregate information, they may be able to identify you personally.
Please contact us via the contact details mentioned below if you have a complaint regarding the processing of your Information.
Last updated on: 13th July 2021.