Privacy Policy

Introduction

ZaNiheza is committed to protecting and respecting your data privacy and complying with data protection principles and provisions under applicable laws.

We may collect, process, use and disclose your information when you use this website www.zaniheza.com and the services offered by ZaNiheza as described in this Privacy Policy. ‘You’ and ‘your’ when used in this Privacy Policy includes any person who accesses ZaNiheza Platforms or uses the Services.

This Privacy Policy sets out the basis and terms upon which ZaNiheza collects, processes, uses and/or discloses your information that is obtained from you when you access ZaNiheza Platform and/or use the Services. Such information may include personal information relating to or linked to a specific individual such as name, residential address, telephone number, email address, travel document information, vehicle rental information, age, date of birth, or any such information we have requested and you have provided through ZaNiheza Platform (‘Personal Information’).

Please read this Privacy Policy carefully. By visiting ZaNiheza Platform, you are consenting to the collection, processing, usage and disclosure of your information as set out in this Privacy Policy.

Scope of Terms

  • ZaNiheza reserves the right to update, amend or modify the terms of this Privacy Policy or any part of it without prior notice, and your continued access of ZaNiheza Platform or use of the Services signifies your acceptance of the updated, amended or modified Privacy Policy, unless if the changes reduce your rights in which case we will ask for your consent. If you do not agree to all the terms and conditions in this Privacy Policy and/or any subsequent updates, amendments or modifications, you must stop accessing and or using ZaNiheza platform and services.
  • Accordingly, please visit this page if you wish to access and view the current version of this Privacy Policy.

Collection of Information

We may collect Personal Information about you that you provide to us while using ZaNiheza Platform and information about how you use ZaNiheza Platform including when you open your user account (‘User Account’), visit ZaNiheza Platform or make reservations, rentals and/or bookings for any intended Services or using the Services. Providing your Information to ZaNiheza is always on a voluntary basis. However, we might not be able to provide you with certain services if you choose not to give us your information. For example, we cannot make reservations, rentals and/or bookings for you if we do not collect your name and contact details.

1) Visit ZaNiheza Platform, Making Reservations, Rentals, and/or Bookings for the Services or Using the Services:

  • When you visit ZaNiheza Platform (even if you have not registered an User Account or logged in), make reservations, rentals, and/or bookings for any intended Services or use the Services, we may collect and process certain information (which may contain your Information or may contain non-personally identifiable information but linked to your Information) including but not limited to those set out below:
  • (a) Copies of correspondence (whether by e-mail, instant or personal messaging or otherwise) between you and us, and between you and the Operators;
  • (b) Information necessary to fulfill your reservations, rentals, and/or bookings with us and our Operators (including but not limited to travel document information, vehicle rental information, insurance information, age, and date of birth);
  • (c) Details of your usage of ZaNiheza Platform (including traffic data, location data and length of user sessions);
  • (d) Feedback on and responses to surveys conducted by ZaNiheza relating to the Services and newsletters which may be published, circulated or distributed by ZaNiheza;
  • (e) Information automatically collected and stored in our server or the server of our third party services provider by using or accessing to ZaNiheza Platform (including the log-in name and password for your User Account, your computer Internet Protocol (IP) address, browser type, browser information, device information (including unique device identifier), pages visited, previous or subsequent sites visited).

2) When you use your mobile devices to visit ZaNiheza Platform, we may collect information about you and your mobile device as stated above. This can include location information if you have consented and configured your mobile device to send us such information or upload photos with location information to ZaNiheza Platform. Such location information will be used in the ways and for the purposes as stated in this Privacy Policy. For example, we may use your location to suggest nearby services during your travel or provide personalized content. You can change your mobile device’s privacy settings at any time to deactivate the function of sharing location information. Please note some features of ZaNiheza Platform may be affected if you turn off such location sharing function. Should you have any enquiries about your mobile devices’ privacy settings, we recommend you contacting your mobile services provider or the manufacturer of your device.

If you make reservations, rentals, and/or bookings for other individuals through the ZaNiheza Platform, we may request personal information about such individual. You must obtain all necessary consent of such individuals and ensure they are aware of, understand and accept this Privacy Policy before providing their data to ZaNiheza.

Storage of Information

  • The Personal Information and other data we collect from you may be transferred to, processed, and stored in our servers or the servers of our third party services providers. Your Personal Information will be stored as long as it’s necessary to fulfil any of the purposes described in this Privacy Policy, or to comply with any (i) contractual requirement that are necessary for the provision of the Services, and (ii) legal, tax or accounting requirement.
  • When it is no longer necessary for us to process your information, we will either delete or anonymize the data or, if this is not possible (for example, because your information has been stored in backup archives), then we will securely store your information.
  • We will try to anonymize or combine your data if we intend to use it for analytical purposes or trend analysis.
  • ZaNiheza will use reasonable activities to maintain appropriate physical, electronic and organizational procedures to ensure that your information and other data is treated securely and according to this Privacy Policy, and to protect such data against unauthorized access or unauthorized change, disclosure or destruction of data.
  • Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. ZaNiheza does not give any representation, warranty or undertaking that the Personal Information you provide to us will be secure always, and to the extent ZaNiheza has fulfilled its obligations. Under no circumstances shall ZaNiheza be responsible for any losses, damages, costs and expenses which you may suffer or incur arising from unauthorized access to or use of your information.
  • All payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using online encryption technology. You are responsible for keeping your chosen password confidential and not to share your password with any third party.

Usage of Information

  • We process the Personal Information collected as far as necessary for performance of the contract with and providing services to you. Besides, we process the other Personal Information collected based on our legitimate interests, which are the further improvement of the services and for direct marketing purposes.
  • For example, ZaNiheza will use Personal Information and other data collected through ZaNiheza Platform or when making purchases for the Services to create your User Account, to fulfil your reservations, rentals, and/or bookings for the experiences, to provide you with the experiences, to improve ZaNiheza Platform continually and to contact you about the experiences. This includes using your Information or such other data to achieve faster purchase requests, better customer support and to provide you with timely notice of new services and special offers.
  • From time to time, we may also make use of your information to contact you for feedback on your use of ZaNiheza Platform, to assist us in improving ZaNiheza Platform, or to offer special promotions to you, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special promotions, you may simply opt-out from receiving them by replying to us through the hyperlink provided in these notices.
  • We may also share aggregate or anonymous information with relevant third parties, including our advertisers. Such information does not contain any personal information and will not identify you personally. However, in some occasions, these third parties may possess information about you or obtain your information from other sources. When they combine such information with our aggregate information, they may be able to identify you personally.
  • There may be links present on ZaNiheza Platform which could result in you leaving ZaNiheza Platform and/or being taken to other third-party websites. You should note that any Personal Information that you provide to these third-party websites are not subject to this Privacy Policy, and ZaNiheza is not liable for any losses, damages, costs or expenses which you may suffer or incur concerning you providing or making available Personal Information or other data to such third-party websites.

Your rights

Please contact us via the contact details mentioned below if you have a complaint regarding the processing of your Information.

Inquiries

If you have any questions about this Privacy Policy, please contact us by email at muraho@zaniheza.com.

Last updated on: 13th July 2021.