Once travellers books an experience on ZaNiheza, they have a 24-hour window after the booking request is sent out to cancel their booking without any fees.
A refund will not apply less than 24 hours before the starting time of the experience.
If an experience is cancelled more than 10 days before the trip, the traveller will receive a 100% refund.
If an experience is cancelled by the Experience Curator, the traveller will receive a 100% refund.
*This takes into account the starting time of the experience in the time zone of the experience.
If the booking was made for the same day, meaning the starting time is within 24 hours no refunds apply.
All bookings on request need to be confirmed by the host within 48 hours. If you cancel an unconfirmed booking within 48 hours, you will receive a full refund.
